Frequently Asked Questions

Can’t find an answer to your question?


Email us at [email protected]

Call us on +971 (0)45516246, anytime during our normal working hours

Bekdorf products are 100% authentic & registered with the Public Health & Safety Department Dubai. Since the product authenticity is becoming a big concern for the customers while shopping online, Bekdorf offer inhouse branded products with the best quality products.All our products are manufactured under our own supervision with strict quality control and meets all international standards(GMP,ISO,HALAL,USDA,KOSHAR,US PATENTS).

Bekdorf products undergo multiple rounds of testing at various stages to ensure their safety.The ingredients used are chosen carefully based on their proven effectiveness in scientifically conducted clinical studies.They are tested to ensure they are safe from harmful products like pesticide residue, heavy metal inclusions, etc.Furthermore, the products themselves are tested after manufacturing to ensure their dosage and integrity.

Approved Products By Public Health & Safety Dept,Our products are authorized and approved by several regulatory bodies and has been attested by certifications. Clinically Proven formula Accepted worldwideThe highly advanced R&D unit is a complete research facility for phytochemistry, pharmacokinetics, formulation and development, pre-clinical and clinical studies. The laboratory employs advanced high-tech equipment like LC MS-MS (Waters, USA) which facilitates mass directed quantification and identification of molecules.Our team is Committed to develop natural solutions for the healthy life & wellbeing .We are using world’s most advanced technology to develop safe and high quality product that meets all international standards (GMP,ISO-22000,WHO-GMP,USFDA,HALAL,USDA,KOSHER)

Yes. Click on the “My Account” option at the very top of the home page. Log in using your email address and password. You’ll then be able to view your order history.

Visa, Mastercard, credit card, american express & Paypal.

Cash on Delivery (Only in UAE not internationally)

If you want to purchase products online you must set up an account. However, you don’t need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.

Click on My Account at the very top of the home page. Log in using your current email address and password. You’ll then be able to change your account information, including credit card, billing and/or shipping address, email address and password.

Click on My Account at the very top of the home page. Scroll down to the “Forgot Your Password” section and follow the directions for receiving a new password instantly via email.

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

No, unfortunately the address cannot be changed once the order is confirmed and  picked up by our delivery partner for shipping.

You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.

You receive an email confirmation from Bekdorfhealth.ae to your registered mail ID.

Free shipping applies for all orders above 99 AED within the UAE. There is a charge of AED 10 for orders below 99 AED.When you place your order on the web, the shipping option will be automatically available.

Yes, it is delivered to GCC and other countries all over the world. Free shipping above 100 dollars.For more information please check SHIPPING POLICY. 

If you are having trouble placing an order please call +971 (0)45516246

or Email us at [email protected]  and we will help you resolve this issue.